Shop Policy

When buying a product or service at our shop, you agree that you are responsible for reading the full item listing before making a commitment to buy it.


Make sure that your information is correct when placing an order. If you would like to correct any information regarding your order contact us as soon as possible.

 

We reserve the right to cancel any order placed at our shop. Cancelled orders will be refunded.

 

♡ Delivery times ♡

Delivery times are estimates and there may be delays. 

♡ Snail mail ♡

Snail mail without tracking ID; we cannot guarantee that it will arrive but most likely there will be no problem.

♡ Returns and refunds ♡

Digital downloads, personalized products and services cannot be cancelled or refunded.

 

Physical products that are not personalized can be returned. If you would like to return such a product it must be unused and you must notify us within 30 days after receiving the product. We will not cover the shipping cost.

 

Physical products that are damaged or defective can be replaced or refunded. Notify us within 30 days after receiving your product. If the product cannot be replaced you will get a refund.
 

♡ Prices and VAT ♡

The prices we charge for our services and products are listed on the website. We reserve the right to change our prices for products displayed at any time, and to correct pricing errors that may inadvertently occur.

 

For costumers in the European Union sales tax or VAT (25% of the item price) will be added at checkout.

 

♡ Submissions ♡

For some of our services you need to submit files. You recognize and agree that by uploading or sending us content (like images, videos, audio files and texts) through any means to the website or by email, you confirm that this content is free from viruses or any other type of malicious code.

♡ Use of material ♡

Material we deliver to you through our services, you are not allowed to use it

  • For any unlawful purpose

  • To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability

  • To make us and others appear in an inappropriate, negative or bad light

Photos and videos of us (Lucky Cath and Poopi) cannot be altered or edited in a way that changes the original purpose or meaning.

 

♡ Youtube videos ♡

Orders that are delivered as Youtube videos; please keep in mind that these videos can be blocked or removed from Youtube at any time.

♡ Payment ♡

Our website is hosted on the Wix.com platform. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

♡ How to contact us ♡

Contact us via at our email address luckycathpoopi@gmail.com

♡ More ♡

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